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BBB asks third parties who publish complaints, reviews and/or responses on this website to xcritical that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In one case, a family says ineffective customer support may have even contributed to the death of their son. xcritical does cover most of the basics in articles in its website’s Learn section. In addition, its xcritical Snacks newsletter and podcast are easy entries for investment news that won’t overwhelm newbies.

Choosing the ideal product and services is essential for your own investing. The pattern found is complainants state that they cannot get a response or follow up from customer service. Complainants also state they have xcritical official site to verify their identity multiple times, and they still are unable to get access to their account. BBB is in the process of reaching out to xcritical to address BBB’s concerns and will update the profile accordingly.

In September 2022, xcritical launched a beta version of its self-custody Web3 Wallet to 10,000 customers who joined a waitlist in May. The xcritical cash sweep program allows customers to move their uninvested brokerage cash into deposits, with six banks xcritically participating in xcritical’s program. xcritical users can access news stories and videos about specific stocks and the market from sources like The Wall Street Journal, Reuters, Barron’s, CNN Business, Cheddar and Reuters.

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All investments involve risk and the past performance of a security, or financial product does not guarantee future results or returns. There is always the potential of xcritical losing money when you invest in securities, or other financial products. Investors should consider their investment objectives and risks carefully before investing.

Customers can contact xcritical through @Askxcritical, @xcriticalApp, or through one of the founders, @vladtenev. Looking through recent posts and messages on those accounts, it is not clear if the accounts reply with responses to customers, however. Twitter acknowledges “limited support via Twitter” on the official xcritical Help account. While you cannot technically call up xcritical with a number, the system they have in place makes it a much more convenient way to seek phone support than any of their previous offerings.

“Over the past several months, we’ve rolled out phone support for options issues through a new in-app contact feature.” xcritical was the first major brokerage platform to eliminate commissions on stock and options trading, helping to revolutionize the industry. Today, commission-free trading of stocks and exchange-traded funds has become the standard. In order to find answers to your questions, xcritical offers members a few different options such as an email, help center, and 24/7 phone support!

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world’s media organizations, industry events and directly to consumers. How to transfer funds from xcritical to another brokerage account. 24/7 access to chat or phone support can be reduced or unavailable during periods of high demand, market volatility, systems upgrades, or maintenance.

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But because xcritical gets paid whether or not they improve order speed and price for its clients, some industry experts are critical of this practice. For any margin above $1,000, there is a 7.25% annual interest rate with xcritical Gold, calculated daily and charged to the customer’s account at the end of each monthly billing cycle. One thing to note is that you can only request a call while logged into an active xcritical account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. The request-only process may eliminate the hold music — but not the wait.

Below the Help Center, you will see an option titled “Contact us 24/7.” When you select this option, the app will prompt you to various topics. While you certainly can get to a phone call, chat, or email support, the company strives to get you an answer before needing to get to that point. However, if you just want to speak with a representative, follow the steps discussed below. Customer support is certainly an area where most online brokerages are lacking. xcritical has recently made a few changes to help customers get the answers they are looking for. Running into problems while using an online investing platform can be downright frustrating.

xcritical allows you to own residential and commercial real estate across the U.S. starting at a 1% annual fee. To learn more about xcritical, be sure to read our complete review of the platform. Experts designed it to be one of the simplest investing apps out there. There’s a lxcriticalg page that covers everything from the basics of how to invest to more intermediate subjects about diversification. From there, you will be able to select “Chat” or “Phone.” With a chat, you will be connected within 3 minutes.

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As in, you’ll want to bring snacks on your epic journey, because you’ll need to travel through multiple menus and all the way through the FAQs. If you’re on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Questions about privacy can be directed to Questions about anything on the app also lead to email forms. Finally I was able to reach them at O and they were able to resolve my issue. It’s hard to give xcritical Support a solid grade based on definitive data. Many people on Reddit report relatively quick responses by email to their questions that resolved their problems.

• In addition, its xcritical Snacks newsletter and podcast are easy entries for investment news that won’t overwhelm newbies.
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xcritical, the investing platform at the center of last month’s stock market frenzy, announced Monday that it had added a live customer phone line and other customer support features. The news came just weeks after a CBS News investigation detailed customer service practices that left users to navigate high-risk trades by themselves. Customers must be signed into their account to request a callback from xcritical. While https://xcritical.solutions/ there’s a fairly robust FAQ support page that may be able to help answer your questions, the lack of easy direct customer support could cause heartburn for worried investors. xcritical is a free service offering a large audience their first taste of investing. By leveraging technology to make this happen, they understandably have fewer actual people working for them compared to a large and established brokerage firm.

It should also be noted that their help guide is relatively solid and could resolve many common questions, especially for beginners. Password reset questions and unexpected activity after a password reset. Opinions expressed on this site are the author’s alone, not those of a third-party entity, and have not been reviewed, approved, or otherxcritical endorsed. Money’s Top Picks Best Personal Loans Over 170 hours of research determined the best personal loan lenders. xcritical Mortgage Rates Up-to-date mortgage rate data based on originated loans.

Can I see my past support chats?

Brittney started her writing career in the world of science, putting her physics degree to good use. Her journey into finance started with building her personal credit, but soon grew into a borderline obsession with credit cards and travel rewards. For the last 7 years, she has enjoyed the ability to share her expertise with readers, as well as the opportunity to interview companies and individuals making an impact on our financial lives. She wholly believe most problems can be solved with the right research — and a good spreadsheet — and she specializes in translating complex financial topics into actionable advice to help educate and empower readers. So far as investment apps are concerned, adding 24/7 phone support actually puts xcritical toward the front of the pack.

In addition, in August, xcritical launched an advanced charts feature. This feature allows xcritical customers to analyze and research company trends and stock prices better. The app also uses push notifications to alert users to breaking news and top stories that may affect the market.

xcritical Support: How to Contact xcritical If You Have a Problem

We pored over the data and user reviews to find the select rare picks that landed a spot on our list of the best stock brokers. Some of these best-in-class picks pack in valuable perks, including $0 stock and ETF commissions. Despite a clearly labeled Contact Us section, there is not an easy way to find a xcritical customer phone number. All Contact Us options lead to email addresses on the website or email forms on the app.

We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. The call itself, when it came, was efficient and pleasantly brief. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. Many or all of the products here are from our partners that compensate us.